Microsoft’s Surface Laptop was eviscerated (literally and figuratively) during the iFixit tear down. Of note, the Alcantara fabric that outlines the keyboard has no conceivable way to be removed without damaging the product and there are no screws that allow access to the innards. Their verdict was as follows:
The Surface Laptop is not a laptop. It’s a glue-filled monstrosity. There is nothing about it that is upgradable or long-lasting, and it literally can’t be opened without destroying it. (Show us the procedure, Microsoft, we’d love to be wrong.)
Harsh words, but it’s still a laptop, given its form factor. John Gruber pointed out the similarity to Apple products–namely the AirPods, saying:
Apple’s AirPods got a 0/10 from iFixit. That just goes to show how little correlation there is between iFixit’s concept of repairability and whether a product is good or not. I consider AirPods to be Apple’s best new product in years.
I think the argument here is that a product can perform well and have a great experience no matter how repairable it is. It could also be a piece of crap. In other words, repairability does not a good product make. I often view iFixit’s concerns about this topic to be a bit heavy-handed, but then I remember they are in the business of selling tools for that very purpose.