Apple has launched a new extended repair program for its Smart Keyboard for iPad Pro, allowing customers experiencing certain issues with the product to receive repairs or replacements from Apple for three years after the device is purchased. Apple informed its retail staff and authorized service providers of the new policy in an internal memo obtained by 9to5Mac (pictured below).
The program covers the Smart Keyboard for both the 9.7-inch (Early 2016) and 12.9-inch (Late 2015) iPad Pro models, and applies to keyboards experiencing certain Functional Issues, including: sticking/repeating keys, sensor issues, problems with the keyboard’s magnetic connector, connection issues, and unresponsive keys.
I’m glad to hear this warranted a real repair program. The Smart Keyboard is great, but I have experienced the unresponsive keys issue a few times. It’s usually resolved by reconnecting the keyboard, but it’s annoying and breaks my flow. I should take mine in.